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Terms & Conditions at mposurga slot

When you open an account with us, you agree to the terms that keep your wallet, your data and your withdrawals secure.

Account security firstClear dispute processDANA, OVO, GoPay, QRIS protected
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mposurga slot Terms & Conditions at mposurga slot
TERMS QUESTIONS

How to contact us about terms

Team online

Live chat

Open your account and tap the chat icon bottom-right in the lobby. Our team answers Monday–Friday 10 AM–10 PM Jakarta time, and Saturdays 12 PM–8 PM. Wait times usually run 2–5 minutes.

Email support

Send questions about these terms to [email protected]. We reply within 24 hours on business days. Include your account username and the specific term clause you're asking about.

Account settings

Log in, go to Settings → Account & Security, and scroll to 'Report a Problem'. Attach a screenshot of the term you're questioning and we'll investigate within 48 hours.

HOW WE PROTECT YOU

Trust and data handling in our terms

Data retention

We keep your personal data, deposit records and withdrawal history for five years after account closure to comply with Indonesia payment laws. After that, we delete it permanently. You can request deletion of non-regulatory data anytime via Settings.

Cookies and tracking

Our terms allow us to use cookies to log your login history, device type and IP address. This protects you from unauthorized access and helps us spot fraud. You can disable third-party cookies in your browser without affecting account access.

Account security

You agree to keep your password and two-factor authentication code private. If we detect login from an unusual device or country, we'll ask you to re-verify via email or SMS. This is mandatory under our terms to protect your funds.

Dispute resolution

If you claim an unauthorized withdrawal, we investigate within 10 business days. Submit proof—screenshot of the transaction, your IP address logs, or device info. We reverse confirmed fraud to your original payment method within 5 business days.

Changes to terms

We can update these terms with 30 days' notice via email and in-app notification. You can request changes to your account preferences—withdrawal frequency, deposit caps, or session limits—anytime through Settings without penalty.

Contact for updates

To ask why a term was changed or to request a personal exception, email [email protected] with your account number and the specific clause. We respond within 5 business days with an explanation.

Terms & Conditions FAQ

Yes. Your first deposit locks the payment method you used—DANA, OVO, GoPay, QRIS or bank transfer—for that transaction only. Future deposits can use a different method. Switch payment types in Wallet → Payment Methods, then confirm via SMS code. Changes take effect on your next deposit.

Log out, tap 'Forgot Password' on the login screen, and verify your identity via SMS or email. You'll get a reset link within 2 minutes. Once you're back in, go to Settings → Legal → Terms & Conditions to review the full document anytime, even offline.

No. These terms apply uniformly to all Indonesia players where local law permits. However, specific payment processing times for DANA, OVO, GoPay and QRIS can vary slightly by region due to bank clearing schedules. Withdrawal usually clears within 1–2 hours regardless of location.

We can close your account only for breach of terms—like unauthorized access, fraud, or using another person's identity. Before closure, we email you with the reason and give you 7 days to respond. Account balances are returned to your original payment method per our refund clause.

It means certain features—like withdrawal speed, game access, or bonus eligibility—may not be available in all Indonesia locations due to regional regulations. We always show you which options apply to your address when you sign up. Contact support if you're unsure whether a feature is available.

Our terms prohibit playing from outside Indonesia and restrict VPN use. If we detect activity from a different country or IP range, we flag your account and may ask you to re-verify your address via video call. Repeated violations can result in account suspension per our enforcement clause.

Go to Settings → Privacy & Data, tap 'Request My Data', and confirm your identity via SMS. We send a file with all your account data—emails, deposits, withdrawals, timestamps—within 10 business days to the email on file. You can also ask our support team to email it directly.

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